Most infrared saunas and massage chairs ship within 3 to 7 business days via freight carrier. You will receive tracking information and estimated delivery windows by email once your order leaves our warehouse. Orders over $100 qualify for free shipping.

Absolutely. Once your order ships, we send a confirmation email with your tracking number and a direct link to follow your package in real time. If you have not received tracking within 48 hours of ordering, please contact us and we will look into it right away.

We offer a 30-day return window on most products in their original packaging and unused condition. Due to the size of items like saunas and cold plunges, return shipping arrangements will be coordinated by our support team. Please reach out to us before initiating a return so we can guide you through the process smoothly.

Yes, exchanges are available within 30 days of delivery. Contact our team with your order number and the model you would prefer, and we will arrange the swap. We recommend reviewing our product comparison guides before deciding, so you find the perfect fit the first time.

Near-infrared wavelengths (around 850nm) penetrate deeper into tissue and are often chosen for muscle recovery and joint support. Far-infrared wavelengths (around 660nm) focus more on surface-level benefits like skin health and circulation. Many of our panels offer both wavelengths so you can tailor sessions to your goals.

Most of our personal infrared saunas plug into a standard 120V household outlet, making setup straightforward. Larger cabin-style saunas may require a dedicated 240V circuit, which is noted clearly on each product page. If you are unsure about your home setup, our team can help you determine the right model before you buy.