Privacy policy

Effective Date: May 11, 2026

1. Introduction

This website is operated by Carroll Manor Marketing LLC, doing business as Restoration Nexus ("Restoration Nexus," "we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase through https://restorationnexus.com and its associated subdomains (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy and our Terms of Service.

Service Region: Restoration Nexus is an online retailer that ships only within the Continental United States. While our Service is intended for U.S. residents, we recognize that the Website may be accessed from other regions and have included applicable international provisions below.

2. Definitions and Key Terms

  • Company / We / Us / Our: Carroll Manor Marketing LLC, doing business as Restoration Nexus, registered in the United States.
  • Customer / You: Any individual who visits the Website, creates an account, places an order, subscribes to our communications, or otherwise interacts with the Service.
  • Personal Data / Personal Information: Any information that identifies, relates to, describes, or could reasonably be linked to an identified or identifiable individual.
  • Cookie: A small data file placed on your device by a website to remember your preferences, support functionality, or analyze usage.
  • Device: Any internet-connected device — including a phone, tablet, or computer — used to access the Service.
  • IP Address: A unique number assigned to a device connected to the Internet, often associated with a general geographic location.
  • Service: The website, online store, and related digital services provided by Restoration Nexus.
  • Third-Party Service Provider: Vendors and partners that help us operate the Service, including payment processors, shipping carriers, suppliers, analytics providers, and marketing platforms.

3. Information We Collect

We collect information when you visit the Website, create an account, place an order, subscribe to our newsletter or SMS list, respond to surveys, or contact customer support.

3.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number (including for SMS marketing, where consent is provided)
  • Shipping and billing addresses
  • Order details and purchase history
  • Customer service correspondence and product reviews

3.2 Payment Information

Payments on the Website are processed exclusively through Shopify Payments. We do not store full credit or debit card numbers on our servers. Payment data is collected, encrypted, and processed directly by Shopify in accordance with PCI-DSS standards.

3.3 Information Collected Automatically

  • IP address and approximate geographic location
  • Browser type, operating system, and device identifiers
  • Pages visited, referring URLs, and time spent on pages
  • Click activity and session information

4. How We Use the Information We Collect

  • Order Fulfillment: Processing transactions, coordinating shipment with our suppliers and distribution partners, and providing order updates.
  • Customer Support: Responding to inquiries, returns, and refund requests.
  • Account Management: Creating and maintaining your customer account.
  • Marketing Communications: Sending newsletters, promotions, and product updates via email (through Shopify Email) and SMS, where you have provided consent.
  • Website Improvement & Analytics: Understanding usage patterns to improve the Service.
  • Fraud Prevention & Security: Detecting and preventing fraudulent activity or abuse.
  • Legal & Compliance: Complying with applicable laws, regulations, and lawful requests.

5. SMS / Text Message Marketing

If you opt in to receive text messages from Restoration Nexus, you consent to receive recurring promotional, transactional, and informational messages from us at the phone number provided. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies.

  • Reply STOP at any time to unsubscribe.
  • Reply HELP for assistance, or contact us at support@restorationnexus.com.
  • We will not sell or rent your mobile number or SMS opt-in data to third parties for their own marketing purposes.

This program is operated in accordance with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines.

6. Cookies, Analytics & Advertising

We use cookies and similar technologies to provide and improve the Service, remember preferences, analyze traffic, and support marketing efforts.

6.1 Categories of Cookies

  • Strictly Necessary: Required for core functionality (e.g., cart, checkout, security).
  • Functional: Remember your preferences and settings.
  • Analytics: Help us understand site usage and improve performance.
  • Advertising / Marketing: Used to deliver relevant ads and measure campaign performance.

6.2 Third-Party Tools We Use or Plan to Use

  • Shopify — e-commerce platform and Shopify Payments
  • Shopify Email — email marketing
  • Google Analytics (upcoming) — website usage analytics
  • Google Ads (upcoming) — advertising, conversion measurement, and remarketing

As new tools are added, this section will be updated accordingly.

6.3 Cookie Consent

A cookie consent banner is displayed on first visit, allowing you to accept, reject, or customize non-essential cookies. You may update your preferences at any time using the cookie settings link on the Website, or by adjusting your browser settings to refuse cookies.

7. Sharing Your Information

We do not sell your personal information for monetary consideration. We may share information in the following limited circumstances:

  • Suppliers, Manufacturers & Distribution Partners: To fulfill and ship your order.
  • Payment Processor: Shopify Payments, for secure transaction processing.
  • Shipping Carriers: To deliver your order and provide tracking.
  • Service Providers: Analytics, advertising, email/SMS marketing, fraud prevention, and customer support platforms.
  • Legal & Safety: When required by law, subpoena, or to protect rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, financing, or sale of assets.
  • With Your Consent: In any other case where you have expressly authorized sharing.

8. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out of Sale or Sharing: Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising.
  • Right to Limit Use of Sensitive Personal Information: Direct us to limit the use and disclosure of sensitive personal information.
  • Right to Non-Discrimination: You will not be discriminated against for exercising your rights.

"Do Not Sell or Share My Personal Information": When advertising and analytics tools (such as Google Ads remarketing) become active, certain online identifiers and browsing data may be considered "shared" for cross-context behavioral advertising under California law. To opt out, please use the cookie consent banner on the Website, enable the Global Privacy Control (GPC) signal in your browser, or contact us at support@restorationnexus.com with the subject line "Do Not Sell or Share."

To submit a request, email support@restorationnexus.com. We may need to verify your identity before completing your request. Authorized agents may submit requests on your behalf with proper documentation.

9. Your Privacy Rights (Other U.S. States)

Depending on your state of residence (including Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and others with comprehensive privacy laws), you may have rights similar to those described above, including access, correction, deletion, portability, and the ability to opt out of targeted advertising. To exercise these rights, contact us at support@restorationnexus.com.

10. International Visitors (GDPR / UK GDPR)

Although we ship only within the Continental United States, our Website may be accessed by visitors located in the European Economic Area (EEA), United Kingdom, or other jurisdictions. If you are located in those regions, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR, including:

  • Right of access, rectification, erasure, and restriction of processing
  • Right to data portability
  • Right to object to processing, including direct marketing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Our legal bases for processing include performance of a contract, compliance with legal obligations, legitimate interests (e.g., operating and securing our business), and your consent (e.g., marketing). Personal data may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal, accounting, and reporting obligations. Typical retention periods include:

  • Order & transaction records: Up to 7 years, to comply with U.S. tax and accounting laws.
  • Customer account information: For as long as your account remains active, plus a reasonable period thereafter.
  • Customer support communications: Up to 3 years from the date of last interaction.
  • Email & SMS marketing data: Until you unsubscribe or opt out, plus a short suppression-list period to honor your request.
  • Analytics & advertising data: In accordance with the retention settings of the relevant third-party tool (e.g., Google Analytics default retention).

When retention is no longer necessary, we will securely delete or anonymize the information.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information:

  • Encryption in Transit: All data transmitted to and from the Website is protected via SSL/TLS encryption.
  • Secure Payment Processing: Payment data is encrypted and handled by Shopify Payments under PCI-DSS standards.
  • Access Controls: Personal information is accessible only to authorized personnel with a legitimate business need.

Despite these measures, no method of transmission or storage over the Internet is 100% secure, and we cannot guarantee absolute security.

13. Children's Privacy

The Service is intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us at support@restorationnexus.com and we will take steps to delete it.

14. Links to Other Websites

The Service may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

15. Wellness & Health Disclaimer

Restoration Nexus offers wellness and recovery products including infrared saunas, massage chairs, red light therapy panels, and cold plunges. These products are intended for general wellness, relaxation, and personal recovery use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements on the Website have not been evaluated by the U.S. Food and Drug Administration (FDA). We do not collect or process health-related personal data, and any information you provide to customer support relating to your wellness goals or health considerations is handled with discretion and only to the extent necessary to respond to your inquiry.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and, where appropriate, provide additional notice. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Company: Carroll Manor Marketing LLC (d/b/a Restoration Nexus)
  • Email: support@restorationnexus.com
  • Phone: 1-410-297-7306
  • Mailing Address: 13806 Ansari Lane, Baldwin, MD, 21013, United States
  • Working Hours: Monday to Friday, 9:00 AM – 5:00 PM EST