Terms of service

Effective Date: May 11, 2026

1. Introduction

Welcome to Restoration Nexus. This website is operated by Carroll Manor Marketing LLC, doing business as Restoration Nexus ("Company," "Restoration Nexus," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website located at https://restorationnexus.com and any related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy, Return and Refund Policy, and Shipping Policy. If you do not agree, please do not use our Services.

Online Retailer & Fulfillment Notice: Restoration Nexus operates exclusively as an online retailer. Products are sourced from, and shipped directly by, our approved manufacturers, suppliers, and distribution partners located within the United States. Some order, fulfillment, and return logistics are coordinated through these partners to ensure accurate and timely service. We do not maintain a public retail storefront.

Service Region: Restoration Nexus ships and provides services only within the Continental United States (the 48 contiguous states). We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.

Working Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (excluding U.S. public holidays). Order Cutoff: 2:00 PM EST on business days.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features, you may be required to create an account. You agree to:

  • Provide true, accurate, current, and complete information during registration.
  • Maintain and promptly update your account information.

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activities that occur under your account.
  • Notifying us immediately of any unauthorized use.

4. Orders and Payment

4.1 Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.

4.2 Pricing

Prices are listed in U.S. Dollars (USD) and are subject to change without notice. We are not liable for any price changes, modifications, or discontinuation of products.

4.3 Pricing Errors

Despite our best efforts, a small number of products on the Website may occasionally be mispriced or contain inaccurate descriptions due to typographical, technical, or supplier-data errors. If the correct price of a product is higher than the price stated, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you. We reserve the right to refuse or cancel any order placed at an incorrect price, whether or not the order has been confirmed or your payment method charged. If your payment method has already been charged and the order is canceled, a full refund will be issued.

4.4 Payment Terms

  • Payment Processor: All payments are processed securely through Shopify Payments.
  • Accepted Payment Methods: Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.
  • Billing Information: You agree to provide current, complete, and accurate billing information and authorize us (and Shopify Payments) to charge the payment method provided for the total order amount, including applicable taxes and shipping fees.

4.5 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order, including for reasons such as:

  • Product or service availability.
  • Errors in product description, image, or price.
  • Suspected fraudulent or unauthorized transactions.
  • Orders flagged by our security or supplier verification systems.
  • Orders shipping outside the Continental United States.

4.6 Promotions and Discount Codes

  • Discount codes and promotional offers are valid only for the stated period and may be limited to specific products or order amounts.
  • Only one discount code may be applied per order unless explicitly stated otherwise.
  • Discount codes are non-transferable, have no cash value, and may not be redeemed for cash or store credit.
  • We reserve the right to cancel, modify, or revoke any promotion at any time, and to cancel orders that abuse promotional terms (e.g., fraudulent use, code stacking, reseller activity).
  • Promotions are void where prohibited by law.

5. Shipping and Delivery

5.1 Shipping Policy

Please refer to our Shipping Policy for full information on shipping times, costs, carriers, and procedures. Restoration Nexus ships only within the Continental United States.

5.2 Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon our (or our supplier's) delivery of the items to the carrier. Issues related to delivery damage are handled in accordance with our Return and Refund Policy.

6. Returns and Refunds

Please refer to our Return and Refund Policy for details on returns, exchanges, refunds, cancellations, restocking fees, and the 7-day damage reporting window.

7. Wellness & Health Disclaimer

Restoration Nexus offers wellness and recovery products including infrared saunas, massage chairs, red light therapy panels, and cold plunges. These products are intended for general wellness, relaxation, and personal recovery use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements made on the Website have not been evaluated by the U.S. Food and Drug Administration (FDA). You should consult a qualified healthcare professional before beginning any wellness routine, particularly if you are pregnant, nursing, have a medical condition, or are taking medication. Use of these products is at your own risk.

8. SMS / Text Message Communications

If you opt in to receive text messages from Restoration Nexus, you consent to receive recurring promotional, transactional, and informational messages. Consent is not a condition of any purchase. Message and data rates may apply, and message frequency varies. Reply STOP to unsubscribe or HELP for help. Full SMS terms, including TCPA compliance information, are set out in our Privacy Policy.

9. Electronic Communications

By using the Services or providing your contact information, you consent to receive communications from us electronically, including emails, text messages (where opted in), and notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

10. Intellectual Property Rights

10.1 Ownership

All content on the Website — including text, graphics, logos, product images, photographs, descriptions, videos, software, and the "Restoration Nexus" name and branding — is the property of Carroll Manor Marketing LLC or its licensors and content suppliers, and is protected by U.S. and international intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes only.

10.3 Restrictions

You agree not to:

  • Reproduce, duplicate, copy, scrape, sell, resell, or exploit any portion of the Services without our express written permission.
  • Use meta tags, keywords, or any other hidden text using our name, trademarks, or product names without our express written consent.
  • Use our content to train, fine-tune, or otherwise develop any artificial intelligence or machine learning model without express written permission.

11. DMCA / Copyright Complaints

We respect the intellectual property rights of others and expect users to do the same. If you believe that content on the Website infringes your copyright, please send a written notice to our Designated Agent containing the following information, as required by the Digital Millennium Copyright Act (17 U.S.C. § 512):

  • A physical or electronic signature of the copyright owner or authorized agent.
  • Identification of the copyrighted work claimed to be infringed.
  • Identification of the allegedly infringing material and its location on the Website (e.g., URL).
  • Your contact information (name, address, telephone number, email).
  • A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
  • A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Designated DMCA Agent:
Carroll Manor Marketing LLC – Attn: DMCA Agent
13806 Ansari Lane, Baldwin, MD, 21013, United States
Email: support@restorationnexus.com

We may remove or disable access to allegedly infringing material and terminate the accounts of repeat infringers in appropriate circumstances. Submitting a false claim may result in liability under applicable law.

12. User Content

12.1 Submissions

If you submit reviews, comments, photos, or other content ("User Content") to the Services, you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, and display such content in connection with the Services and our marketing activities.

12.2 Representations

You represent that you own or have the necessary rights to the User Content you submit and that it does not violate the rights of any third party.

12.3 Prohibited Content

You agree not to submit any User Content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy.
  • Infringes any intellectual property or other proprietary rights.
  • Contains medical claims, treatment claims, or other statements that violate FDA, FTC, or other applicable regulations.
  • Contains malware, viruses, or harmful code.

We reserve the right (but not the obligation) to remove or modify any User Content at our sole discretion.

13. Prohibited Activities

You agree not to:

  • Violate Laws: Use the Services for any illegal purpose or in violation of any local, state, federal, or international law.
  • Disrupt: Interfere with or disrupt the Services or servers/networks connected to the Services.
  • Unauthorized Access: Attempt to gain unauthorized access to any portion of the Services or related systems.
  • Scrape or Mine: Use any robot, spider, scraper, or other automated means to access the Services without our prior written permission.
  • Resell: Use the Services to purchase products for unauthorized commercial resale.
  • Fraud: Submit fraudulent payments, chargebacks, returns, or promotional claims.

14. Third-Party Links

The Services may contain links to third-party websites or services not owned or controlled by Restoration Nexus. We have no control over and assume no responsibility for the content, privacy practices, or business practices of any third-party site or service. Your interactions with any third-party site are solely between you and the third party.

15. Disclaimers and Warranties

15.1 "AS IS" Basis

The Services and all products are provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, Restoration Nexus disclaims all warranties, whether express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

15.2 No Warranty

We do not warrant that:

  • The Services will meet your specific requirements.
  • The Services will be uninterrupted, timely, secure, or error-free.
  • The results obtained from the use of the Services will be accurate or reliable.
  • Product images, colors, or descriptions are completely accurate or free from supplier variations.

15.3 Manufacturer Warranties

Some products may be covered by a manufacturer's warranty provided directly by the supplier or manufacturer. Any such warranty is provided by the manufacturer — not Restoration Nexus — and is subject to the manufacturer's terms.

16. Limitation of Liability

To the maximum extent permitted by law, in no event shall Restoration Nexus, Carroll Manor Marketing LLC, or their officers, directors, employees, agents, suppliers, or partners be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising from or related to:

  • Your use or inability to use the Services or products.
  • Any unauthorized access to or use of our servers or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Services.
  • Any bugs, viruses, or harmful code transmitted through the Services by a third party.
  • Any errors, inaccuracies, or omissions in any content or products.

Our total cumulative liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the amount you paid to Restoration Nexus for the product or order giving rise to the claim.

17. Indemnification

You agree to indemnify, defend, and hold harmless Restoration Nexus, Carroll Manor Marketing LLC, and their officers, directors, employees, agents, suppliers, and affiliates from any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of and access to the Services.
  • Your violation of any term of these Terms.
  • Your violation of any third-party right, including intellectual property or privacy rights.
  • Any User Content you submit.

18. Force Majeure

Restoration Nexus shall not be liable for any failure or delay in performance, including delays in product fulfillment or shipping, caused by events beyond our reasonable control. Such events include, but are not limited to: acts of God, natural disasters, pandemics or epidemics, war, terrorism, civil unrest, government actions or restrictions, labor disputes, supplier or manufacturer disruptions, carrier or logistics delays, internet or utility outages, cyberattacks, or shortages of materials. In such events, our obligations will be suspended for the duration of the event, and we will use commercially reasonable efforts to resume performance as soon as practicable.

19. Termination

We may suspend or terminate your account and access to the Services at any time, without prior notice or liability, for any reason — including a breach of these Terms. Upon termination, your right to use the Services will cease immediately. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution) shall survive.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. The exclusive venue for any matter not subject to arbitration (see Section 21) shall be the state or federal courts located in Baltimore County, Maryland, and you consent to the personal jurisdiction of such courts.

21. Dispute Resolution & Arbitration

21.1 Informal Resolution

If a dispute arises, you agree to first attempt informal resolution by contacting us at support@restorationnexus.com within 30 days of the issue arising. Most concerns can be resolved this way.

21.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Baltimore County, Maryland, or — at your election — by telephone or video. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

21.3 Class Action Waiver

You agree that any dispute will be resolved on an individual basis only, and not as part of any class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

21.4 Exceptions

Either party may: (a) bring a qualifying claim in small claims court, or (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights.

21.5 Opt-Out

You may opt out of the arbitration provision by sending written notice to support@restorationnexus.com within 30 days of first accepting these Terms. The notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

22. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting to the Website, and the "Effective Date" will be updated. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

23. Miscellaneous

23.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full effect.

23.2 Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, and Shipping Policy, constitute the entire agreement between you and Restoration Nexus and supersede any prior agreements.

23.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

23.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without notice.

24. Contact Information

  • Company: Carroll Manor Marketing LLC (d/b/a Restoration Nexus)
  • Mailing Address: 13806 Ansari Lane, Baldwin, MD, 21013, United States
  • Email: support@restorationnexus.com
  • Phone: 1-410-297-7306
  • Working Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
  • Order Cutoff: 2:00 PM EST on business days
  • Service Region: Continental United States only