Return and Refund Policy

Effective Date: May 11, 2026

1. Overview

Restoration Nexus is owned and operated by Carroll Manor Marketing LLC ("Restoration Nexus," "we," "us," or "our"). We stand behind the quality of the products we offer. This policy explains when and how returns, refunds, and cancellations are accepted for purchases made through https://restorationnexus.com.

Online Retailer & Fulfillment Notice: Restoration Nexus operates exclusively as an online retailer. Products are sourced from, and shipped directly by, our approved manufacturers, suppliers, and distribution partners located within the United States. As a result, some return and cancellation logistics are coordinated through the original supplier or warehouse to ensure your request is processed efficiently and accurately. Our team operates online during business hours and does not maintain a public retail storefront.

Service Region: Restoration Nexus ships and accepts returns only within the Continental United States (the 48 contiguous states). We do not currently ship to or accept returns from Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.

Order Cutoff: Orders placed before 2:00 PM EST on a business day are submitted to our suppliers for same-day processing. Orders placed after 2:00 PM EST, on weekends, or on U.S. public holidays are submitted on the next business day. This cutoff directly affects cancellation eligibility (see Section 9).

Summary

  • Region: Continental United States only
  • Return window: 30 days from delivery
  • Damage/defect reporting: Must be reported within 7 days of delivery
  • Return eligibility: Returns accepted for defective, damaged, incorrect, and (non-defective) change-of-mind items meeting policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item arrived defective, damaged, or incorrect
  • Restocking fee: 25% of the product price on approved non-defective returns
  • Order cutoff: 2:00 PM EST, Monday–Friday

2. Contact Information

To start a return, cancel an order, or report damage, contact our online customer service team:

Working Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (excluding U.S. public holidays).
Order Cutoff Time: 2:00 PM EST on business days.
Inquiries received outside of business hours will be answered on the next business day.

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The original order was shipped to an address within the Continental United States
  • The item is returned within 30 days of the delivery date
  • Damaged, defective, or incorrect items are reported within 7 days of delivery
  • The item is unused, in its original condition, and includes all original packaging, accessories, manuals, and labels
  • The item has not been installed, assembled, or modified (unless it arrived defective)

Used, installed, or assembled products cannot be returned unless they were defective on arrival.

4. Reporting Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos and/or video showing the damage, defect, or incorrect item
  • Photos of the outer packaging (if visibly damaged)
  • A brief description of the issue

Once reviewed and approved, we will provide return instructions and a prepaid return shipping label, or arrange a replacement at no additional cost to you.

5. Return Shipping and Fees

All returns must originate from and be shipped within the Continental United States. Return labels and pickups are only available for Continental U.S. addresses.

Defective, damaged, or incorrect items: Restoration Nexus covers all return shipping costs and provides a prepaid label. There is no restocking fee on these returns.

Non-defective / change-of-mind returns: The customer is responsible for return shipping costs. A 25% restocking fee based on the product price will be deducted from the refund total to cover warehouse handling, inspection, and repackaging by our suppliers and distribution partners. Exchanges for the same item do not incur a restocking fee.

All approved returns must be shipped within 7 days of return approval. We recommend using a tracked and insured shipping method, as we cannot be responsible for items lost or damaged in return transit.

If you send an item back without prior approval or to an unauthorized address, we may not be able to process your refund or reimburse shipping costs.

6. Refunds and Replacements

  • Once your return is received and inspected by us or our supplier's warehouse, we will notify you of approval or rejection
  • Approved refunds are issued to the original payment method within 7 business days of approval
  • You may choose a replacement item instead of a refund where applicable
  • Original shipping charges (if any) are non-refundable unless the return is due to our error

7. Exchanges

We accept exchanges for both defective and non-defective products provided they meet the conditions in Section 3. Replacement items are dispatched once the original returned item is received and approved. Exchanges are only available for delivery within the Continental United States.

8. Non-Returnable Items

The following items are not eligible for return:

  • Items shipped to or returning from outside the Continental United States
  • Items reported damaged or defective after 7 days of delivery
  • Items returned more than 30 days after delivery
  • Items damaged due to misuse, neglect, improper installation, or normal wear and tear
  • Personalized, custom-made, or made-to-order goods
  • Intimate or sanitary wellness products (e.g., personal care items) unless sealed and unused
  • Gift cards and downloadable digital items
  • Items missing original packaging, accessories, or manuals

9. Cancellations

  • Orders may be canceled free of charge if the cancellation request is received within 24 hours of purchase AND before the 2:00 PM EST order cutoff on a business day — provided the order has not yet been processed or dispatched by our supplier.
  • Orders placed after 2:00 PM EST, on weekends, or on U.S. public holidays may be canceled until 2:00 PM EST on the following business day, subject to supplier processing status.
  • Once an order has been submitted to the supplier for fulfillment or has shipped, cancellations are no longer possible, and the standard return process described in this policy will apply.
  • To request a cancellation, contact us as soon as possible at support@restorationnexus.com with your order number.

10. Wellness & Health Disclaimer

Products sold by Restoration Nexus — including infrared saunas, massage chairs, red light therapy panels, and cold plunges — are intended for general wellness, relaxation, and personal recovery use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements made on this website have not been evaluated by the U.S. Food and Drug Administration (FDA). Please consult a qualified healthcare professional before beginning any wellness routine, particularly if you are pregnant, nursing, have a medical condition, or are taking medication. Return eligibility is governed by the conditions in this policy and is not affected by individual wellness outcomes.

11. Legal Rights

This policy does not limit or affect any rights you may have under applicable U.S. federal or state consumer protection laws.

12. Changes to This Policy

We may update this Return and Refund Policy from time to time. The "Effective Date" above will be revised when changes occur, and updates take effect immediately upon posting to the Website.

By purchasing from Restoration Nexus, you agree to this Return and Refund Policy.

Restoration Nexus
Carroll Manor Marketing LLC
support@restorationnexus.com
1-410-297-7306
13806 Ansari Lane, Baldwin, MD, 21013, United States
Service Region: Continental U.S. only | Working Hours: Mon–Fri, 9:00 AM – 5:00 PM EST | Order Cutoff: 2:00 PM EST