Shipping policy

Effective Date: May 11, 2026

1. Introduction

Restoration Nexus is owned and operated by Carroll Manor Marketing LLC ("Restoration Nexus," "we," "us," or "our"). This Shipping Policy explains how we ship orders placed on https://restorationnexus.com.

Online Retailer & Fulfillment Notice: Restoration Nexus operates exclusively as an online retailer. Products are sourced from, and shipped directly by, our approved manufacturers, suppliers, and distribution partners located within the United States. As a result, some shipping and tracking logistics are coordinated through the original supplier or warehouse to ensure your order is fulfilled efficiently and accurately. We do not maintain a public retail storefront.

Quick Summary

  • Service: Standard Shipping
  • Shipping cost: Free on orders over $100 (subtotal after discounts, before tax); $60 flat rate on orders of $100 or less
  • Processing time: 1–2 business days
  • Transit time: 2–7 business days
  • Total delivery time: 3–9 business days
  • Order cutoff: 2:00 PM EST, Monday–Friday
  • Service region: Continental United States only (48 contiguous states)

2. Shipping Destinations

2.1 Continental United States Only

Restoration Nexus ships only within the Continental United States (the 48 contiguous states). We do not currently ship to:

  • Alaska or Hawaii
  • U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands)
  • P.O. boxes
  • APO, FPO, or DPO military addresses
  • Any international destination

Orders entered with an ineligible shipping address may be canceled and refunded.

2.2 Future Expansion

We plan to add additional regions in the future. When we do, this page will be updated accordingly.

3. Shipping Costs

  • Orders over $100: FREE Standard Shipping within the Continental United States.
  • Orders of $100 or less: $60 flat-rate Standard Shipping within the Continental United States.

The $100 free-shipping threshold is calculated on the order subtotal after any discounts and before applicable taxes. All shipping fees are displayed at checkout before you complete your purchase. There are no hidden fees from Restoration Nexus.

Sales Tax: Applicable U.S. state and local sales taxes are calculated and collected at checkout based on your shipping address, in accordance with Shopify's standard tax handling and applicable law.

4. Order Processing & Cutoff

  • Order Cutoff: Orders placed before 2:00 PM EST on a business day are submitted to our suppliers for same-day processing.
  • Orders placed after 2:00 PM EST, on weekends, or on U.S. public holidays are submitted for processing on the next business day.
  • Processing time: 1–2 business days after the order is submitted to the supplier.
  • Business days are Monday through Friday, excluding U.S. public holidays.
  • If a specific product requires additional processing time, it will be noted on that product's page, and the product-page note will override the general timing above.

5. Delivery Time

Total delivery time is 3 to 9 business days from the date the order is placed (and submitted before the 2:00 PM EST cutoff). This includes:

  • Processing: 1–2 business days
  • Transit: 2–7 business days

Delivery times are estimates and may be affected by carrier performance, weather events, or other factors outside our reasonable control. Please refer to Section 9 for force majeure considerations.

6. Shipping Methods & Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services depending on destination, package size, and supplier location.

6.1 Tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships. Please allow up to 24 hours after dispatch for tracking information to populate in the carrier's system.

6.2 Shipment Insurance

Shipments are insured against loss or damage in transit. If your shipment is lost or damaged, please contact us in accordance with Section 7.

6.3 Signature on Delivery

Signature on delivery is not required at this time. This may change for high-value or oversized items in the future, in which case it will be disclosed on the relevant product page or at checkout.

7. Delivery Issues

7.1 Delayed Packages

If your delivery exceeds the 3–9 business day window, please contact us at support@restorationnexus.com or 1-410-297-7306 so we can open a trace with the carrier and supplier.

7.2 Marked "Delivered" but Not Received

If your tracking shows the package as delivered but you have not received it, please:

  • Confirm the shipping address on your order
  • Check with household members, neighbors, building management, or any safe-drop location used by the carrier
  • Wait 48 hours, as carriers occasionally scan packages early
  • Contact us within 7 days of the "delivered" scan at support@restorationnexus.com so we can file a carrier trace on your behalf

If the carrier's investigation confirms the package was lost, we will arrange a replacement or refund at our discretion. Claims submitted after 7 days from the "delivered" scan may not be eligible for replacement or refund.

7.3 Damaged Packages

If your order arrives damaged:

  • Photograph the outer packaging and the damaged item(s) before unpacking further if possible
  • Contact us within 7 days of delivery at support@restorationnexus.com with your order number, photos, and a brief description

We will arrange a replacement or refund as appropriate. Please refer to our Return and Refund Policy for complete details.

7.4 Force Majeure

We are not liable for shipping delays caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, carrier disruptions, pandemics, labor disputes, or government actions. We will work with our carriers and suppliers to resume normal delivery as quickly as possible.

8. Missing Items

If an item is missing from your delivery, please contact us within 7 days of delivery at support@restorationnexus.com with your order number and item details. We will ship the missing item or issue a refund as appropriate.

9. Returns & Refunds

We accept returns within 30 days of delivery for most items, subject to the conditions in our Return and Refund Policy.

  • Return shipping: The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Restocking fee: A 25% restocking fee applies to approved non-defective / change-of-mind returns.
  • Refund timing: Approved refunds are issued to the original payment method within 7 business days of return approval.
  • Original shipping charges: Non-refundable unless the return is due to our error.

Returns are only accepted from Continental U.S. addresses.

10. Address Accuracy

Please enter your shipping address carefully at checkout. Restoration Nexus is not responsible for deliveries to addresses entered incorrectly by the customer. If a package is returned to us or our supplier due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Reship shipping fees will apply and are payable by the customer.

11. Order Changes & Cancellations

Address corrections, order modifications, and cancellations are subject to the timing rules in our Return and Refund Policy. In general, orders may be canceled or modified free of charge if requested within 24 hours of purchase and before the 2:00 PM EST order cutoff on a business day, provided the order has not yet been processed or dispatched by our supplier.

12. Wellness & Health Disclaimer

Restoration Nexus offers wellness and recovery products including infrared saunas, massage chairs, red light therapy panels, and cold plunges. These products are intended for general wellness, relaxation, and personal recovery use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements made on this website have not been evaluated by the U.S. Food and Drug Administration (FDA). Please consult a qualified healthcare professional before beginning any wellness routine, particularly if you are pregnant, nursing, have a medical condition, or are taking medication.

13. Contact

  • Company: Carroll Manor Marketing LLC (d/b/a Restoration Nexus)
  • Email: support@restorationnexus.com
  • Phone: 1-410-297-7306
  • Mailing Address: 13806 Ansari Lane, Baldwin, MD, 21013, United States
  • Working Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (excluding U.S. public holidays)
  • Order Cutoff: 2:00 PM EST on business days
  • Service Region: Continental United States only

14. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect immediately upon being posted to this page, and the "Effective Date" above will be updated accordingly.

Thank you for shopping with Restoration Nexus.